Got Questions? We've got answers!

Browse our FAQ questions and find answers to our most commonly asked questions. To make you experience as smooth possible, please let us know if you have any questions we didn't cover

Frequently asked questions

Where do we service?

 

 

We service most of Collin and Fannin counties in the North Texas area!

Please use the Zip Code Checker to verify we service your area 

What's the difference between a basic and deep cleaning?

A basic cleaning will cover all the essentials like surfaces and floors, while a deep cleaning dives into the smaller details from ceiling corners to baseboards. Check out our basic and deep cleaning checklists for more details!

How often do I need a deep cleaning?

Every home and every family is different! We generally recommend a deep cleaning every 3-6 months to ensure your home stays as fresh and healthy as possible for you and your family.

When do you recommend a deep cleaning over a basic cleaning?

If you've never had a professional cleaning service, we definitely recommend scheduling a deep cleaning for your first service. This gives our team a chance to get into all those knooks and crannies!

We also recommend a deep cleaning if you're considering a recurring service.  Not only because its easier to maintain, but we also offer a discount when we're upkeeping our own work

What's the difference between a deep cleaning and a moving cleaning?

A deep cleaning is going to dive into all the small, often overlooked details of your home. A moving clean is intended for empty (or mostly empty) homes so we can clean all of the areas we can't get to in a furnished home. Think under furniture and inside of cabinets. Our goal is to leave the home as clean as possible for the next family and get new homes sparkling before you settle in

How do I book a cleaning?

We're happy to get you booked whatever way works best for you. You can text or call for a quote (We prefer text), fill out the form here, or send us a message through our facebook page. We'll review your message and get back to you as soon as possible to curate your personalized quote. 

Do you offer last minute bookings?

If we have an opening on our schedule, we're happy to fit you in! 

What do you expect before cleanings?

To ensure a smooth and efficient cleaning experience for both us and you, we ask that you pick up any personal items and clutter, secure any pets who won't be friendly or might be scared, and make sure the AC is turned on. Please leave any linens that need to be changed in the appropriate areas such as sheets on the bed, towels in the bathroom,and any bathmats or small rugs. 

Make sure to communicate any preferences for supplies, such as allergies or sensitivites, preferred scent profiles or if you need baby or pet safe products.

Make sure to point out any specific problem areas that might need extra attention or any areas we don't need to focus on prior to cleaning 

Again, we please ask that you give us 24 hrs notice if you need to cancel or rebook. We totally understand that life happens and will definitely understand when you need to reschedule, but we're also mamas. Scheduling your cleaning means arranging childcare, purchasing supplies and gas and travel time. We also may be unable to fill your spot on our schedule which means lost time and money for our families. 

 

Do you need me to be home during cleanings?

Nope! We totally understand if you prefer to be home the whole time or if you prefer to be out the whole time! It's your home, we want you to be comfortable. If you don't plan to be home, please make sure we have access to your home. Let us know if there's a key location or gate code and if there's any alarm codes. If you plan to leave before we're finished with your cleaning, make sure to communicate how we should lock up and if you'd like pictures. 

Do you require a deposit to book?

No! We usually will not require a deposit to book your cleaning. However, there are some instances where a deposit may be required. We may need a deposit to rebook after a cancellation or rescheduling not requested 24 hrs before a confirmed booking. We may require a deposit to claim certain flash sales or discounts. 

Any deposit will always be deducted from the total amount due 

What about pets?

We love all your furry friends! Sometimes they're our favorite part of cleaning your home. We just ask that you please inform of us of any pets before we arrive. Secure any pets that might not be friendly or have a tendency to run out the door or potty on the floor. We'll do our best to not let them out but we're not responsible for any escapees. 

We do not change litter boxes or handle pet waste, and may charge a hazard fee in extreme circumstances. 

We're happy to clean along side your pets and will even let them out into safe, confined spaces if you let us know beforehand! We just don't want to get bit

What tools and supplies do you provide?

We bring and provide all necessary tools and products. We're also happy to use any you prefer or have on hand. Just let us know before your scheduled cleaning, so we can make sure we know what we're prepared.

How long will the cleaning take?

The time required for cleaning depends on the type of service, size of home and level of cleaning needed. Here's a general estimate of our cleaning times

Basic cleaning 1-3 hours

Deep cleaning 3-6 hours 

Move in/out cleaning 3-8 hours

We'll provide a more accurate estimate after discussing your specific cleaning needs. Our goal is to complete the job efficiently while maintaining our high standards of quality.

What payment types are accepted and when is payment due?

We accept all major pay apps including CashApp, Venmo, Zelle, and Apple Pay. We also accept most debit cards or can send invoices through Square. Please specify during booking which way you prefer to pay. Payment is due upon completion of services. Payments not made before 10pm the day of service may be subject to a $10 late fee per day after completed services.

Are there any things you don't do?

We don't pick up pet or human waste.  This includes unclogging toilets and emptying litter boxes.

We don't typically wash dishes. (We're happy to discuss add-on services before your cleaning!)

We don't clean barefoot, but are happy to use shoes covers if requested

We don't clean in houses above 75 degrees. This is Texas and it gets hot! To ensure we don't have a heatstroke cleaning your baseboards, please set the ac to at least 72 degrees

We don't lift or move heavy furniture unless previously discussed and agreed upon

We don't climb ladders taller than 3 steps

We don't clean TV's or computer screens, or spray any electronics.

What if I'm not happy with my cleaning?

We guarantee your satisfaction with our services. If you're not completely happy with the cleaning, please contact us within 24 hrs. We'll work with you to identify any issues and schedule a follow up cleaning to address concerns at no additional cost. Your satisfaction is our top priority and we're commited to delivering exceptional results.

Do you offer any discounts or deals?

We offer several discounts! you can catch flash sales and discount codes on our facebook page, score discounts on bundled services such as our move in/out bundle, recurring cleans or when you add services like laundry or baby gear cleaning to your scheduled cleaning.

We also offer a referral bonus! 15% off for your friend, and 15% off for your next clean after their first clean. 

Reviews are crucial to small businesses. We appreciate when you take the time to leave us a review! It helps us grow our business and spread the sparkle, and we say thank you with a discount on your next service! 

Use the code phrase "looking for a deal" to add a $10 discount when you book

Ready to Sparkle?

If we answered all your questions, and you're ready to get your clean scheduled, let's chat! Send us a message and let's get this sparkle started!