Welcome to Messy Mamas Cleaning! We’re proud to serve with care, integrity, and a touch of sparkle. To ensure a safe, respectful, and professional experience, please review our service policies below. By booking with us, you agree to the following terms.

Satisfaction Guarantee & Retouch Policy

  • 24-Hour Retouch Window: If you’re unsatisfied with any part of your cleaning, please notify us within 24 hours of service. We’ll return to address the issue at no extra charge.

  • Retouches are limited to the original scope of work and do not include additional areas or tasks.

  • Legal Waiver: By accepting a retouch, the client waives the right to pursue a refund, chargeback, or legal claim related to the original service. Retouches are considered a resolution of the original complaint.

  • One Complimentary Retouch: One retouch per service is complimentary when requested within the 24‑hour window. Any additional retouches for the same service may incur a $50 fee each.

  • Scheduling at Our Discretion: Retouches will be scheduled based on Messy Mamas Cleaning’s availability and operational capacity, and may not be immediate.

Refunds & Payment Terms

  • No Refunds: Due to the nature of our services, we do not offer refunds. We are committed to resolving concerns through our retouch policy.

  • Late Payments: Invoices must be paid in full by the due date. Late payments may incur a $25 late fee and suspension of future services until resolved.

  • Accepted Payment Methods: We accept cash, major credit/debit cards, and approved digital payments. Returned checks may incur a $35 fee in addition to any bank charges.

Appliance & Equipment Policy

To protect your property and our team:

  • We do clean inside appliances (e.g., ovens, refrigerators) only when explicitly agreed upon in advance.

  • We do not dismantle, lift, or disconnect appliances under any circumstances.

  • Appliances may be gently moved to clean underneath only as part of a scheduled move-out cleaning, and only if safe to do so.

  • We do not remove blinds or window treatments for cleaning.

Cleaning Limitations

We specialize in general residential and light commercial cleaning. Our services include:

  • Dusting, vacuuming, mopping, and surface cleaning

  • Kitchen and bathroom sanitization

  • Trash removal and tidying

We do not:

  • Wash personal laundry or dishes unless explicitly arranged

  • Clean areas with mold, biohazards, or excessive hoarding

  • Handle pet or human waste, including litter boxes, urine, feces, or bodily fluids

  • Clean personal-use items such as knife blocks, dish racks, toilet brush holders, toothbrush holders, or other hygiene-related accessories

Health & Safety Policy

To maintain a safe environment for our team and clients:

  • Cleaners will never work barefoot or without proper protective gear.

  • We require running water and electricity to perform services. If unavailable, the appointment may be canceled or rescheduled.

  • Cleaners will not climb ladders or stools higher than three steps.

  • We reserve the right to refuse service if conditions are unsafe or unsanitary.

  • Hazardous Materials: We do not use bleach or other caustic chemicals unless requested and agreed to in writing, and the client assumes responsibility for any outcomes.

Pet & Home Access Policy

  • We’re a pet-friendly service and do not require pets to be locked up during cleaning, as long as they are friendly and non-aggressive.

  • Client Responsibility & Injury Fee: Clients are solely responsible for ensuring all pets present during service are non-aggressive and safe for our team to work around. If a cleaner is bitten or otherwise injured by a pet, a fee of up to $500 may be imposed, determined by the scope and severity of the injury, to cover related costs and disruptions.

  • However, we are not responsible if pets known to run away escape during our visit. Please take precautions if your pet is an escape artist.

  • The home must be accessible at the scheduled time. If we cannot access the property, the appointment may be canceled and subject to a fee.

  • Keys & Codes: Clients providing keys, garage codes, or security system information consent to safe handling by our team. We are not responsible for malfunction of locks, alarms, or garage mechanisms.

Scheduling, Cancellations & Fees

  • Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.

  • Same-day cancellations or missed appointments may result in a charge of up to 50% of the service fee.

  • Repeated cancellations may result in refusal of future service.

  • Rescheduling: We will accommodate one complimentary reschedule per service; additional changes may incur an administrative fee.

Liability Disclaimer

  • Messy Mamas Cleaning is not liable for pre-existing damage, improperly installed fixtures, or wear-and-tear revealed during cleaning.

  • We are not responsible for damage resulting from unsafe conditions, unsecured pets, or failure to disclose sensitive surfaces or items.

  • Clients are responsible for notifying us of any fragile or high-value items prior to service.

  • Limited Liability: Our liability for any claim is limited to the total cost of the service in question.

  • Valuables: We strongly recommend clients secure all valuable, irreplaceable, or fragile items prior to service to avoid risk of loss or damage.

  • Natural Wear: We are not responsible for discoloration, oxidation, or deterioration of surfaces or fabrics due to age, exposure, or prior cleaning methods.

Documentation Requests

  • Clients are responsible for requesting copies of invoices, receipts, or our current service policies if needed for personal records, reimbursement, or reference.

  • Messy Mamas Cleaning does not automatically issue printed or digital copies unless requested at the time of booking or service.

  • All documentation requests must be made via email or our contact form and may take up to 48 hours to process.

Photo & Video Consent Policy

By booking services with Messy Mamas Cleaning, the client acknowledges that Messy Mamas Cleaning reserves the right to take non-identifying photos and videos of work areas before, during, or after service for the following purposes:

  • Documenting service quality, condition of property, and completion of work

  • Internal training and operational records

  • Marketing and promotional use on platforms such as our website, social media, and advertising materials

Messy Mamas Cleaning agrees to the following limitations:

  • We will never include names, addresses, faces, or any personally identifiable information in public-facing content.

  • All media will focus solely on the cleaned environment and will be used respectfully and professionally.

If a client does not consent to photo or video documentation, they must notify us in writing prior to their scheduled service. Failure to do so will be considered acceptance of this policy.

Dispute Resolution

  • We are committed to addressing concerns promptly and professionally. If an issue arises that cannot be resolved through our Satisfaction Guarantee & Retouch Policy, both parties agree to work together in good faith to find a fair and reasonable solution.

  • Clients agree to give Messy Mamas Cleaning the opportunity to resolve the matter privately before sharing complaints on public platforms.

Extreme Conditions & Hazardous Environment Clause

If conditions in the home present a health or safety hazard (e.g., pest infestation, exposed wiring, sharp objects, hazardous materials), Messy Mamas Cleaning reserves the right to stop work immediately. The client will remain responsible for the full or partial service fee, and any additional protective measures or emergency clean‑up may incur extra charges.

Inclement Weather or Emergency Delay

In cases of severe weather, natural disaster, or other emergencies (power outages, road closures, local emergencies), Messy Mamas Cleaning may delay or reschedule service without penalty. We will make reasonable efforts to notify clients as soon as possible.

Third‑Party Entry Disclaimer

If any person other than the client (e.g., contractors, movers, friends, family) is present or enters the property during or immediately after our service, Messy Mamas Cleaning is not responsible for any loss, damage, or disputes arising from their presence.

Third‑Party Complaint Limitation

Messy Mamas Cleaning’s obligation is to the property owner or current head of household living in the home being serviced. While we may coordinate with third parties — such as realtors, real estate agents, HOAs, roommates, or family members — service approval and satisfaction determinations rest solely with the property owner or booking client. If requested, we will wait for their verbal or written approval upon completion of work before considering the service finalized. Once such approval has been given, we will not address complaints, refund requests, or disputes from any other party, regardless of who scheduled or paid for the service.

Non‑Solicitation of Staff

To protect our team and business operations, clients agree not to solicit, hire, or contract directly with any Messy Mamas Cleaning staff member for private cleaning services outside of our company for a period of 12 months following the last date of service.

  • This includes offers of employment, freelance arrangements, or referrals to third parties.

  • Violation of this policy may result in legal action and a fee of up to $2,500 to cover recruitment costs, training loss, and operational disruption.

These Policies are effective as of June 30th 2025 and are subject to change at our discretion